Posted by: keepfishing | June 16, 2008

Observations on Ryan Air

This weekend I had the misfortune of having to be on a 6:30am Ryan Air flight. Fortunately it took me to Rome, which was loverly. Here are some general observations about the carrier…
  • Any claim of interest in customers is false. I know they’re a business and other budget airlines do it, but to charge for checking baggage and to follow words on some paper over any shred of common sense in all matters of customer service demonstrates the extent to which Euro signs fill the executive’s eyes.
  • They clearly have no policy on the attractiveness or politeness of their stewardesses
  • The only explanation for the musak passing for a jingle is that it was recorded by the CEOs 9 year old child on an 80s Casio keyboard and allowed to become the airline’s ‘on ground’ tune as part of some elaborate parental bargaining chip. The tune is that version of chopsticks using only the black keys that every child learns and plays incessantly. The result is that I would rather drill a hole in my head than spend any more money on their drinks service and on board shop.
  • Just because they’re friends with Hertz does not mean I’m going to rent a car with them. Giving Ryan Air passengers a discount might help the partnership somewhat.


  1. I flew with Ryanair once. “Once” being the key word in that statement.

  2. Don’t fly Ryanair! That just encourages them to keep going…

    For goodness sake!

    I’m a BA only man. (unless I can’t get round it).

    They give you service, food, free newspapers, airmiles…

  3. “They clearly have no policy on the attractiveness or politeness of their stewardesses”

    Unnecessary and bitchy! The politeness comment would have stood had it not been for the ‘attractiveness’ bit.

  4. Doesn’t mean it’s not true though

  5. Your descriptions remind me of Sabena.

    They were great at delays, poor customer service and losing your luggage for days (or even months).

    I was so gutted when they went bust after 9/11…


    Can’t say I’ve ever flown with RyanAir or have any desire to.

  6. No idea who you are sinders but judging by the general layout and font colours used in your blog ‘visually appealing’ is not high on your list of important characteristics of anything…

  7. “McZero” is probably about how much your comment is worth… Just. No. Need.

  8. McZero that was a little harsh! I have to say I going to comment on the ‘attractiveness’ bit. Didn’t realise that was an necessary requirement for an stewardesses to do their job properly.

  9. Maybe both KF and McZ should clarify what they define as ‘attractiveness’…and what exactly (apart from the lack of politeness) that was the problem here…

  10. The problem with asking me to describe it is that it automatically ascribes a high level of subjectiveness to the problem.

    However my objection to the lack of an attractiveness policy is mostly borne out of my bitterness that an overgrown moose charged a food trolley down the isle and didn’t even pause when she rammed it into elbow

  11. Frankly, I still think you’re lucky that you get to go zooming round the world and visiting these places so stop whinging, put your iPod on, close your eyes and be grateful you have such a life!!

  12. Perhaps then it would be best to subtract the ‘attractiveness’ comment, when in fact it was the lack of politeness, and clumsiness/lack of observation that was the problem?


  13. you love this don’t you fishy boy πŸ˜‰

  14. My post wasn’t ‘problems with ryan air’, it was ‘observations on ryan air’. My problem was that she wasn’t very good at her job, it was simply an observation that the two stewardesses weren’t conventionally attractive.

  15. You’ll just have to lower your standards, not everyone’s as beautiful as you. I’m with christy on this one πŸ˜›

  16. Let me give you a few quotes from Michael O’Leary, chief executive of Ryanair. Sorry it’s so long. And just to be clear, I am not writing this to defend them!

    “Are we going to say sorry for our lack of customer service? Absolute not. If a plane is cancelled will we put you up in a hotel overnight? Absolutely not. If a plane is delayed, will we give you a voucher for a restaurant? Absolutely not… Our customer service is about the most well-defined in the world. We guarantee to give you the lowest airfare. You get a safe flight. You get a normally on-time flight. That’s the package. We don’t and won’t give you anything more on top of that. Listen, we care for our customers in the most fundamental way possible: we don’t screw them every time we fly them. We care for our customers by giving them the cheapest airfares.”

    And I’m guessing the low price is why you chose to fly with them instead of British Airways or any other airline.

  17. […] grumbles about airlines Continuing my occasional series where I prove what a miserable git I am and whine about things on […]

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