Posted by: keepfishing | May 22, 2007

Sweaty palms

My shiny Macbook has started going yellow. Yes it’s a bit wierd, but for the last 2 months the bits where you rest your hands and press buttons bellow the trackpad have got a wee bit discoloured. So I did some research on the net and found its not an entirely unique problem and the Apple are replacing the covers. So I call up Applecare and 5 minutes later a report has been made and I have to take it into the local Apple retailer and they’ll replace the cover.

Mundane insights into my life, indeed. But I tell you this for a reason. Inspired by my friend Beth’s bletherings about flirty tech help people (I won’t say anything about you encouraging him, Beth), I thought I’d mention how good Apple are (obviously it woul dbe better if the discolouring hadn’t happened) and how I can be prejudiced without me realising.

Basically when I called the number, and Indian voice answered. “Oh no”, I thought, “even Apple have outsourced to India, this guy will have no idea what I’m talking about”. Well, not only did he know exactly what the problem was, he knew all about the shop in Edinburgh as well when I mentioned it. So either Apple train their staff in India exceptionally well, or Apple have a multi-racial staff in the UK. Either way, it doesn’t matter. They’re doing their job well and my predjudices were unfounded. I repent.

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Responses

  1. i encouraged him? i missed that part… on a serious note, i know what you mean about the prejudices. good for you, repenting.

  2. I read between the lines. I know what you’re like.

  3. So you will help give me lessons then? 😉

  4. i hear ya Alasdair.

  5. I think Applecare(UK) is based in Ireland. So he was probably someone who had immigrated.


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